Inbound · ops SKILL.md
Narrow Slack/GitHub event → repro pack (no auto-post)
WhenUse when #customer-escalations contains a ticket link plus “needs repro.”
StopNever post back to Slack without approval. Never listen to every new message. Test on a fake ticket first.
Steps
- Connect the account integration (not the plugin). Confirm the owning Bot.
- Define a narrow matcher. Do not listen to every new message.
- Ask: When a message in #customer-escalations contains a support ticket link and the phrase “needs repro,” open the ticket, reproduce the issue in staging, and post a repro pack in this conversation. Never post back to Slack without approval.
- Confirm: owning Bot, trigger, input source, expected result, approval boundary, missing-source policy.
- Test run on a fake ticket. Check current inputs, format, audit trail, and that it stopped at approval.
- Re-test after the source format changes. Make retries idempotent. Report partial completion in the Bot conversation.
LoadAccount integration (not the plugin). Owning Bot. Staging only. Draft in-thread.
SourcexAI Grok Bot docs
--- name: Narrow Slack/GitHub event → repro pack (no auto-post) description: Use when #customer-escalations contains a ticket link plus “needs repro.” --- # Narrow Slack/GitHub event → repro pack (no auto-post) When: Use when #customer-escalations contains a ticket link plus “needs repro.” Stop: Never post back to Slack without approval. Never listen to every new message. Test on a fake ticket first. 1. Connect the account integration (not the plugin). Confirm the owning Bot. 2. Define a narrow matcher. Do not listen to every new message. 3. Ask: When a message in #customer-escalations contains a support ticket link and the phrase “needs repro,” open the ticket, reproduce the issue in staging, and post a repro pack in this conversation. Never post back to Slack without approval. 4. Confirm: owning Bot, trigger, input source, expected result, approval boundary, missing-source policy. 5. Test run on a fake ticket. Check current inputs, format, audit trail, and that it stopped at approval. 6. Re-test after the source format changes. Make retries idempotent. Report partial completion in the Bot conversation. Load: Account integration (not the plugin). Owning Bot. Staging only. Draft in-thread.